About Us & FAQs
Welcome to The Vermont Movie Store!
Here are answers to some of your frequently asked questions:
“When you ship my order will I receive tracking information?”
*Upon shipping we send the USPS Tracking information in an e-mail. It is sent to the e-mail address given on your order. Because the information contains links it may be in your trash or spam file.
“By what method do you ship items and what are you shipping hours and daily cut-off times?”
*We ship almost exclusively via The United States Postal Service on Monday - Friday (except holidays). With very few exceptions, we do not ship on weekends. Our daily cut-off time for shipping is 3:00pm PST.
“How long – from the time of my order – can I expect my order to be shipped?”
*We try our best to fulfill orders as quickly as possible (usually the same day – if you meet the cut-off time), but there are certain times (holidays, etc.) and certain events which make titles more popular - and therefore - less available at any given time.
“If I need something quickly how can I ask to make certain it ships as soon as possible?”
*If you have a need – an event or something – please let us know (in the comments section of your order) and we will try our very best to get the items to you when you need them.
“How do I know if a certain title is available through The Vermont Movie Store?”
*If you have questions about availability – please ask – we will try to answer you quickly.
“Do all DVDs come in cases or are they in paper envelopes or what? Are these new or used?”
*All titles are NEW, digitally-mastered (unless otherwise stated) & sealed DVDs, with full menus, packaging and disc artwork. No paper envelopes. Cover images may change at any time without prior notification. Content will remain the same, but covers may change, at the wish of the distributor.
“Do you sell MOD?”
*Some of the titles we offer are DVD-R. DVD-Rs are used to manufacture our movies on demand (MOD). Manufacturing on demand enables us to offer video content that might not otherwise be available. By eliminating inventory, waste and inefficiencies in the distribution system, on-demand manufacturing provides the added benefit of helping preserve the environment.
“Can I play these DVDs on regular DVD players in the US?”
*All DVDs are Region 1 and will play in all standard North American (United States and Canada) DVD players. (DVDs may also play in players outside North America.)
“What is the capital of Vermont?”
* Montpelier is the capital city of the state of Vermont and the seat of Washington County. As the site of Vermont's state government, it is the least populous state capital in the United States. The population was 7,855 at the 2010 Census.
“How can I pay for an order?”
*If a customer does not have a credit or debit card - they can always use a pre-paid gift card (Visa, MasterCard, American Express, Discover), available at most major supermarkets, department stores, and banks. We also accept Mail Orders.
“Is your credit card ordering process safe and secure?”
*The Vermont Movie Store's e-commerce platform is Level 1 PCI DSS compliant ensuring maximum protection for our customers.
“Do you accept checks and money orders for mail orders?”
*We accept mail orders with check or money order payments. (Just contact us for the details.)
“What is the cut-off time daily for Express shipping? How many days a week do you ship?”
*Our cut-off deadline for Express Mail is 3:00pm (Pacific Time Zone) Monday through Friday. Of course, we accept Express Mail orders after that time - each day - but if an order is posted later than 3:00pm (Pacific Time Zone) we may not ship it until the next business day. Signatures are required on all Express Mail orders.
“Do you ship outside the US? Do you ship to APOs and FPOs? Can you ship to a PO Box?”
*We proudly ship WORLDWIDE, as well as, to: Post Office Boxes, APOs and FPOs.
“Where can I write to The Vermont Movie Store?”
*Our Shipping and Fulfillment Department can be contacted at:
The Vermont Movie Store
Shipping & Fulfillment Department
22647 Ventura Blvd. Suite 176
Woodland Hills CA 91364
Feel free to contact us there! If you have special request please let us know! We would love to serve you better.
To contact us about any issue not covered by this information please email us: firstname.lastname@example.org
We love to hear from you!