Welcome to The Vermont Movie Store.
IMPORTANT - Before contacting us regarding any other initial inquiry or issue, first be sure that none of your questions are addressed here:
*Upon shipping you are sent the USPS Tracking information in an e-mail. It is sent to the e-mail address given – by you – on your order. PLEASE – BEFORE YOU CONTACT CUSTOMER SERVICE TO INQUIRE ABOUT TRACKING NUMBERS LOOK AT YOUR E-MAIL. Because the information contains links it may be in your trash or spam file.
*We ship via The United States Postal Service on Monday - Friday (except holidays). With very few exceptions, we do not ship on weekends.
*Just because a title is listed on our site, that does not mean that we guarantee it will be immediately available to ship. We try our best to fulfill orders as quickly as possible, but there are certain time (holidays, etc.) and certain events which make titles more popular - and therefore - less available at any given time.
*If you have a need – an event or something – please let us know (in the comments section of your order) and we will try our very best to get the items to you when you need them.
*If you have questions about availability – please ask – we will try to answer you quickly.
*All titles are NEW, digitally-mastered & factory-sealed, with full menus, packaging and disc artwork. Cover images may change at any time without prior notification. Content will remain the same, but covers may change, at the wish of the distributor.
*All DVDs are Region 1 and will play in all standard North American (United States and Canada) DVD players. (DVDs may also play in players outside North America.)
*We are not able to provide shipping costs through email: Shipping costs are calculated at the time of checkout by the automated shopping cart system, based upon your location, the number of items and final shipping weight of your order, and the shipping method you choose. You will have the opportunity to review this cost prior to finalizing an order. Please do not email requesting shipping costs.
*As with most e-commerce sites, The Vermont Movie Store only accepts online payment at this time, through our e-commerce shopping cart system. We do not accept mailed payments (checks or money orders) and we are unable to take orders over the telephone. The only merchant credit card processor we have is our online shopping cart system.
*If a customer does not have a credit or debit card - the customer can always use a pre-paid gift card (Visa, Mastercard, American Express, Discover), available at most major supermarkets, department stores, and many banks. To contact us about any issue not covered by this information, or other title availability questions, email: firstname.lastname@example.org
*Terms Of Service: The Vermont Movie Store is a DVD On Demand / Special Order Service.
*Due to ease of copying, a DVD can only be returned if defective for a replacement DVD of the same title. In special circumstances, a store credit may be issued in exchange for another title, at Vermont Movie Store staff discretion.
*Special Note: Express Mail and International Shipping are non-refundable.
*Our cut-off deadline for Express Mail is 3:30pm (Pacific Time Zone) Monday through Friday. Of course, we accept Express Mail orders after that time - each day - but if an order is posted later than 3:30pm (Pacific Time Zone) we may not post it until the next business day.
*We proudly ship WORLDWIDE, as well as, to: Post Office Boxes, APOs and FPOs.
*Our Shipping and Fulfillment Department can be contacted at:
The Vermont Movie Store
Shipping & Fulfillment Department
22647 Ventura Blvd. Suite 176
Woodland Hills CA 91364
Feel free to contact us there! If you have special requests please let us know! We would love to serve you better.